Segments allow you to adapt the chatbot’s responses based on the page context.
Concept
A segment is a specific context. For example:
- Home page → segment
landing
- Pricing page → segment
pricing
- Support page → segment
support
The chatbot only uses the corpus associated with the active segment.
Usage
Via HTML
The segment is fixed at load time by the data-segment attribute — there is no runtime API to switch it. On an SPA, render the script tag with the segment of the entry page; segment-per-route switching is not supported today.
Dashboard configuration
- Go to Dashboard > Knowledge Base
- For each entry, assign one or more segments
- Entries without a segment are available everywhere
Concrete example
E-commerce scenario
Implementation
Default segment
If no segment is specified, the chatbot uses:
- Entries from the
default segment
- Entries without an assigned segment
Best practices
Create a global segment for general questions (hours, contact, about) available on all pages.
- Limit the number of segments (5-10 max)
- Name them clearly (
pricing not seg_01)
- Test each segment individually
