The corpus is your chatbot’s knowledge base. It’s the content it uses to answer questions.
Entry structure
Each corpus entry contains:
| Field | Description | Required |
|---|
| Title | For organization | Yes |
| Content | The text the bot knows | Yes |
| Segment | Associated context(s) | No |
| Priority | Relative importance | No |
| Tags | Keywords for matching | No |
Adding content
Via the dashboard
- Go to Dashboard > Knowledge Base
- Click Add entry
- Fill in the fields
- Save
Via the API
curl -X POST https://api.animam.ai/tenants/{slug}/corpus \
-H "Authorization: Bearer ak_your_token" \
-H "Content-Type: application/json" \
-d '{
"title": "Business hours",
"content": "We are open Monday to Friday, 9am to 6pm.",
"segment": "contact",
"priority": 1
}'
Writing good content
# Return Policy
You have 30 days to return a product.
## Conditions
- Unused product
- Original packaging
- Receipt
## Procedure
1. Log into your account
2. Go to "My Orders"
3. Click "Return"
## Exceptions
Personalized products are not returnable.
Write as if you were talking to a customer. The bot naturally adopts this tone.
Best practices
| Do | Avoid |
|---|
| Clear Q&A format | Internal jargon |
| Bullet points | Walls of text |
| Concrete examples | Vague information |
| Regular updates | Outdated content |
Priority
Priority (1-10) determines which content is preferred in case of conflict:
- 10: Critical (pricing, T&C, security)
- 5: Standard (general FAQ)
- 1: Supplementary (anecdotes)
{
"title": "Pro subscription price",
"content": "The Pro subscription costs $49/month",
"priority": 10
}
Segments
Associate segments to contextualize:
{
"title": "Shipping FAQ",
"content": "Free shipping over $50...",
"segment": "checkout"
}
data-segment="checkout".
Bulk import
title,content,segment,priority
"Hours","Open 9am-6pm","contact",5
"Price","$49/month","pricing",10
Via the API
curl -X POST https://api.animam.ai/tenants/{slug}/corpus/import \
-H "Authorization: Bearer ak_your_token" \
-F "file=@corpus.csv"
Limits
| Plan | Max entries | Max size/entry |
|---|
| Starter | 100 | 10,000 characters |
| Pro | 1,000 | 50,000 characters |
| Enterprise | Unlimited | 100,000 characters |
