The corpus is your chatbot’s knowledge base. It’s the content it uses to answer questions.
Entry structure
Each corpus entry contains:
Adding content
Via the dashboard
- Go to Dashboard > Knowledge Base
- Click Add entry
- Fill in the fields
- Save
Via the API
Writing good content
Write as if you were talking to a customer. The bot naturally adopts this tone.
Best practices
Priority
Priority (1-10) determines which content is preferred in case of conflict:
- 10: Critical (pricing, T&C, security)
- 5: Standard (general FAQ)
- 1: Supplementary (anecdotes)
Segments
Associate segments to contextualize:
This entry will only appear on pages with data-segment="checkout".
Bulk import
Via the API
Limits