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The corpus is your chatbot’s knowledge base. It’s the content it uses to answer questions.

Entry structure

Each corpus entry contains:

Adding content

Via the dashboard

  1. Go to Dashboard > Knowledge Base
  2. Click Add entry
  3. Fill in the fields
  4. Save

Via the API

Writing good content

Write as if you were talking to a customer. The bot naturally adopts this tone.

Best practices

Priority

Priority (1-10) determines which content is preferred in case of conflict:
  • 10: Critical (pricing, T&C, security)
  • 5: Standard (general FAQ)
  • 1: Supplementary (anecdotes)

Segments

Associate segments to contextualize:
This entry will only appear on pages with data-segment="checkout".

Bulk import

CSV format

Via the API

Limits