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Documentation Index

Fetch the complete documentation index at: https://docs.animam.ai/llms.txt

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This guide walks you through migrating your Intercom chatbot to Animam.

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Why migrate?

IntercomAnimam
~$100/month minimumFrom $29/month
Basic AI (Fin)Claude (Anthropic)
Complex configuration5-minute setup
English supportMultilingual support

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Step 1: Export your Intercom data

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Help Center articles

  1. In Intercom, go to Articles
  2. Export to CSV or copy manually
  3. Expected format:
title,content,category
"How to pay?","We accept Visa, Mastercard...",payment
"Shipping","Delivery in 3-5 days...",shipping

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Saved replies

  1. Settings > Saved replies
  2. Export or copy each reply

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Step 2: Create your Animam account

  1. Sign up at animam.ai
  2. Create your first tenant
  3. Note your slug (e.g., my-company)

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Step 3: Import content

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Via the dashboard

  1. Dashboard > Knowledge Base > Import
  2. Upload your CSV
  3. Map columns:
    • title → Title
    • content → Content
    • category → Segment

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Via the API

curl -X POST https://api.animam.ai/tenants/my-company/corpus/import \
  -H "Authorization: Bearer ak_your_token" \
  -F "file=@intercom_export.csv"

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Step 4: Configure personality

Replicate your Intercom bot’s tone:
  1. Dashboard > Settings > Personality
  2. Configure:
    • Bot name
    • Tone (professional, casual)
    • Formality
    • Welcome message

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Step 5: Replace the widget

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Remove Intercom

Remove the Intercom code from your site: 
<!-- REMOVE -->
<script>
  window.intercomSettings = { app_id: "xxx" };
</script>
<script src="https://widget.intercom.io/widget/xxx"></script>

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Add Animam

<!-- ADD -->
<script
  src="https://animam.ai/widget.js"
  data-tenant="my-company"
></script>

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Step 6: Test

  1. Refresh your site
  2. Verify the Animam widget appears
  3. Test your users’ frequent questions
  4. Adjust corpus as needed

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Feature mapping

IntercomAnimam
ArticlesCorpus
Custom AnswersCorpus with high priority
Segments (Audiences)Segments
Operator (workflows)Not supported (AI focus)
InboxConversations dashboard
ReportsStats dashboard

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Migration FAQ

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Are historical conversations imported?

No, conversations stay in Intercom. Animam starts with a clean history.

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Can I use both in parallel?

Technically yes, but not recommended (user confusion). Prefer a clean switch.

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Can my support team intervene?

Currently, Animam is 100% AI. Human handoff is planned for a future version.

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What about Intercom custom bots/workflows?

Animam focuses on AI conversation. Complex workflows will need to be rethought or handled differently.

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Migration support

Need help with your migration? Contact us: