Migration from Intercom

​

Why migrate?

​

Step 1: Export your Intercom data

​

Help Center articles

1. In Intercom, go to Articles
2. Export to CSV or copy manually
3. Expected format:

title,content,category
"How to pay?","We accept Visa, Mastercard...",payment
"Shipping","Delivery in 3-5 days...",shipping

​

Saved replies

1. Settings > Saved replies
2. Export or copy each reply

​

Step 2: Create your Animam account

1. Sign up at animam.ai
2. Create your first tenant
3. Note your slug (e.g., my-company)

​

Step 3: Import content

​

Via the dashboard

1. Dashboard > Knowledge Base > Import
2. Upload your CSV
3. Map columns:
   • title → Title
   • content → Content
   • category → Segment

​

Via the API

# Batch upsert (idempotent by externalId) — convert your export to JSON first:
curl -X POST https://api.animam.ai/tenants/my-company/corpus/bulk \
  -H "Authorization: Bearer ak_your_token" \
  -H "Content-Type: application/json" \
  -d '{"items": [{"externalId": "intercom-42", "title": "Refund policy", "content": "..."}]}'

​

Step 4: Configure personality

1. Dashboard > Settings > Personality
2. Configure:
   • Bot name
   • Tone (professional, casual)
   • Formality
   • Welcome message

​

Step 5: Replace the widget

​

Remove Intercom

<!-- REMOVE -->
<script>
  window.intercomSettings = { app_id: "xxx" };
</script>
<script src="https://widget.intercom.io/widget/xxx"></script>

​

Add Animam

<!-- ADD -->
<script
  src="https://animam.ai/widget.js"
  data-tenant="my-company"
></script>

​

Step 6: Test

1. Refresh your site
2. Verify the Animam widget appears
3. Test your users’ frequent questions
4. Adjust corpus as needed

​

Feature mapping

​

Migration FAQ

​

Are historical conversations imported?

​

Can I use both in parallel?

​

Can my support team intervene?

​

What about Intercom custom bots/workflows?

​

Migration support

• Email: support@animam.ai
• Dashboard: Support chat