> ## Documentation Index
> Fetch the complete documentation index at: https://docs.animam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Migration from Intercom

> Migrate your Intercom chatbot to Animam

This guide walks you through migrating your Intercom chatbot to Animam.

## Why migrate?

| Intercom              | Animam               |
| --------------------- | -------------------- |
| \~\$100/month minimum | From \$29/month      |
| Basic AI (Fin)        | Claude (Anthropic)   |
| Complex configuration | 5-minute setup       |
| English support       | Multilingual support |

## Step 1: Export your Intercom data

### Help Center articles

1. In Intercom, go to **Articles**
2. Export to CSV or copy manually
3. Expected format:

```csv theme={null}
title,content,category
"How to pay?","We accept Visa, Mastercard...",payment
"Shipping","Delivery in 3-5 days...",shipping
```

### Saved replies

1. **Settings > Saved replies**
2. Export or copy each reply

## Step 2: Create your Animam account

1. Sign up at [animam.ai](https://animam.ai)
2. Create your first tenant
3. Note your **slug** (e.g., `my-company`)

## Step 3: Import content

### Via the dashboard

1. **Dashboard > Knowledge Base > Import**
2. Upload your CSV
3. Map columns:
   * `title` → Title
   * `content` → Content
   * `category` → Segment

### Via the API

```bash theme={null}
curl -X POST https://api.animam.ai/tenants/my-company/corpus/import \
  -H "Authorization: Bearer ak_your_token" \
  -F "file=@intercom_export.csv"
```

## Step 4: Configure personality

Replicate your Intercom bot's tone:

1. **Dashboard > Settings > Personality**
2. Configure:
   * Bot name
   * Tone (professional, casual)
   * Formality
   * Welcome message

## Step 5: Replace the widget

### Remove Intercom

Remove the Intercom code from your site:

```html theme={null}
<!-- REMOVE -->
<script>
  window.intercomSettings = { app_id: "xxx" };
</script>
<script src="https://widget.intercom.io/widget/xxx"></script>
```

### Add Animam

```html theme={null}
<!-- ADD -->
<script
  src="https://animam.ai/widget.js"
  data-tenant="my-company"
></script>
```

## Step 6: Test

1. Refresh your site
2. Verify the Animam widget appears
3. Test your users' frequent questions
4. Adjust corpus as needed

## Feature mapping

| Intercom             | Animam                    |
| -------------------- | ------------------------- |
| Articles             | Corpus                    |
| Custom Answers       | Corpus with high priority |
| Segments (Audiences) | Segments                  |
| Operator (workflows) | Not supported (AI focus)  |
| Inbox                | Conversations dashboard   |
| Reports              | Stats dashboard           |

## Migration FAQ

### Are historical conversations imported?

No, conversations stay in Intercom. Animam starts with a clean history.

### Can I use both in parallel?

Technically yes, but not recommended (user confusion). Prefer a clean switch.

### Can my support team intervene?

Currently, Animam is 100% AI. Human handoff is planned for a future version.

### What about Intercom custom bots/workflows?

Animam focuses on AI conversation. Complex workflows will need to be rethought or handled differently.

## Migration support

Need help with your migration? Contact us:

* Email: [support@animam.ai](mailto:support@animam.ai)
* Dashboard: Support chat